A town page should exist only when it tells a customer in that town something they could not learn from your main service page. If it does, it can rank and convert. If it is a copy with the town name swapped, it is what Google calls a doorway page, and it can drag down the rest of your website. This guide shows you how to tell the difference, which towns deserve a page, and how to write one.
Why copied town pages fail
Copied town pages fail because they offer nothing new, and Google says so explicitly. Its spam policies describe doorway abuse as pages created to rank for similar searches that lead visitors to something less useful than the final destination. The examples include region- or city-specific pages that funnel users to one page, and near-duplicate pages built to sit closer to search results than a normal site structure would.
The classic trades version looks like this: "Expert Plumbing in Langley. Looking for a reliable plumber in Langley? Our Langley plumbers offer…", repeated for thirty towns with only the name changed. Owners build these because they seem cheap and logical. They tend to:
- rank briefly, if at all, then fade
- compete with each other for the same searches
- make the whole site look low-effort to both visitors and search engines
- annoy customers who click through and find nothing local
The alternative is fewer, better pages.
Decide which towns deserve a page
Score each town before writing a word. Give one point for each statement that is true:
- You have completed at least five jobs there in the past two years.
- You have photos of work done there that you are allowed to publish.
- You have customer reviews that mention the town or a neighbourhood in it.
- The housing or property mix differs noticeably from your base (older homes, acreages, condos, cottages, new subdivisions).
- Something about how you serve it is different: travel days, response times, seasonal access.
- There is a local rule, permit process or utility detail worth explaining, from an official source.
- You actually want more work there and can reach it within a sensible drive time.
Five or more points: build a dedicated page. Three or four: collect more material first; list the town on your areas page meanwhile. Under three: list it, or leave it out.
Point 7 matters more than it looks. Google's Business Profile guidelines say service areas generally should not stretch beyond about two hours of driving from your base. Your website can mention farther towns, but a page for a place you rarely serve will not convince anyone.
What goes on a town page
A strong town page reads like it was written by someone who has worked there, because it was. Use this outline:
1. A direct opening
One or two sentences saying what you do in this town and for whom. For example: "We replace and repair roofs across [Town], mostly on the post-war bungalows near the old downtown and the newer two-storey homes on the east side."
2. The jobs you do most there, and why
Explain the local pattern. Older neighbourhoods with original plumbing may mean more re-pipes. Treed streets may mean more gutter and moss work. Rural lots may mean longer driveways and more septic-adjacent drainage questions. This is the part copied pages can never fake.
3. Recent projects
Two to four short summaries with photos, each linked to a full project story. If you have not written project stories yet, the job story guide shows how.
4. How you serve the town
Which days your crew is usually there, typical lead times, whether you charge travel, and how emergency calls are handled. Customers value this honesty, and it filters out poor-fit enquiries.
5. Local rules and resources
Where a permit or utility process genuinely differs, summarise it in one or two lines and link the official source. Do not give compliance advice; point to the authority. Our region pages list the provincial regulators.
6. Reviews from customers there
Quote nothing you do not have permission to use. A short line saying you have served customers in the town, with a link to your Google reviews, is enough.
7. A clear next step
Phone number, text option and email, visible on mobile without scrolling far.
A worked example: a roofer covering five places
Picture a roofing company based in a mid-sized city that also works in four surrounding towns. Here is how scoring might play out:
| Place | Jobs (2 yrs) | Photos | Local pattern | Score | Decision |
|---|---|---|---|---|---|
| Home city | 140 | Yes | Mixed housing | 7 | Main pages already cover it |
| Town A (15 min) | 38 | Yes | Older homes, steep pitches | 7 | Build a page |
| Town B (25 min) | 22 | Yes | New subdivision, warranty questions | 6 | Build a page |
| Town C (40 min) | 6 | Few | Rural, acreages | 4 | List it, gather photos |
| Town D (90 min) | 2 | No | Cottages | 2 | List it only |
The result is two new town pages, not four. The time saved goes into writing those two properly and adding project stories, which will do more for Town C over the next year than a thin page would today.
How to link town pages
Internal links tell search engines how your pages relate. A simple pattern works for most trades:
- Each service page links to the town pages where that service is common.
- Each town page links back to the relevant service pages and to its project stories.
- Your areas-served page links to every town page and lists the other towns you cover without their own pages.
- Your home page links to the areas-served page, not to every town.
Avoid a footer stuffed with fifty town links. It looks like the doorway pattern even when the pages are good.
Common mistakes
- Writing the page before doing the work there. Local substance comes from local jobs.
- Using neighbourhood lists as content. A list of street names is not information.
- Fake addresses. Never imply an office where you have none, on the page or on your profile.
- Identical page titles. Each title should describe that page specifically.
- Forgetting to update. Add new projects to town pages as you complete them.
When to get help
If you have several towns that score well and no time to write, our service and town pages service handles the audit, the scoring and the writing, with you approving every page. You can also see how this fits the wider plan on the services overview, or contact us by call, text or email.
Frequently asked questions
How many town pages should a small trades business have?
Only as many as you can fill with genuine local substance. For many single-location businesses that is two to five, covering the towns where they do the most work outside their base. The rest can be listed on a single areas-served page.
Is it fine to use the same template for every town page?
A shared layout is fine. Shared wording is the problem. If you could swap the town name and the page would still read correctly, it is too generic.
Should I create a town page for a city I want to break into but have no jobs in yet?
Usually not yet. Without projects, reviews or local detail, the page has little to offer. Win a few jobs there first, then write the page from real experience.